FAQ
We Offer 24/7 Emergency Service
- 518-399-5110
02.
Frequently Asked Questions
We understand that fire safety can be complex. Below are answers to some of the most common questions we receive about our services and support. If you don’t see your question here, contact us directly — we’re happy to help.
01.
General Questions
We’re based in Ballston Lake, New York, and proudly serve businesses across the greater Capital Region and surrounding areas, including Albany, Schenectady, Troy, and Saratoga Springs.
You can request service by filling out our form at alarmandsuppression.com, calling our office directly, or emailing our team. We’ll work with your schedule to ensure minimal disruption to your operations.
Yes — all of our technicians are factory-trained and certified to inspect, service, and install fire suppression systems, alarms, and other life safety equipment.
Yes, Alarm & Suppression is a proud member of the Altus Fire & Life Safety family, giving us access to national expertise and resources while maintaining a strong local presence.
02.
Service Information
We specialize in kitchen fire suppression systems, fire alarms, emergency lighting, portable fire extinguishers, and exit signage. We also provide comprehensive reports and code-compliance evaluations.
Per NFPA guidelines and local codes, commercial kitchen systems should be inspected every six months. We offer bi-annual inspections and automatic service reminders to keep you compliant.
Absolutely. We offer complete fire alarm system installations, upgrades, and retrofits tailored to the layout and requirements of your facility.
Yes — we provide tailored maintenance programs based on your facility’s equipment, usage, and local requirements to ensure all systems are maintained and compliant year-round.
03.
Emergency Questions
Yes, we offer around-the-clock emergency response for urgent fire protection system issues, including suppression system discharges, alarm faults, and compliance-related repairs.
Immediately evacuate the area, shut down cooking equipment if safe, and call our 24/7 emergency line. Our technicians will respond quickly to assess the system and begin reset or repair procedures.
Any system discharge, alarm failure, power loss to a critical device, or discovery of a major deficiency should be treated as an emergency. If you’re unsure, call us and we’ll assess the situation.
Yes — our team is available nights, weekends, and holidays to respond to urgent fire safety issues. Keeping your system operational and your business safe is our top priority.
Emergency Services Provided 24/7
Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus.
- 518-399-5110