Privacy Policy

Alarm & Suppression, Inc. (“Alarm & Suppression,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the information we collect from customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and safeguard information in connection with our fire protection, life safety, security, inspection, and monitoring services.

This policy applies to information collected through our website, service communications, monitoring systems, inspections, proposals, contracts, and related business operations.

1. Information We Collect

We may collect personal, business, and technical information when you interact with us, request services, or use our website.

Information You Provide Directly

This includes information voluntarily submitted through contact forms, service requests, phone calls, emails, or contracts, such as:

• Name

• Company name

• Email address

• Phone number

• Physical address or service location

• Job title or role

• Details related to fire protection, life safety, security, or compliance needs

• Any additional information you choose to provide in inquiries or communications

Submitting a contact or service request may require providing personal or business contact information so we can respond accurately and deliver services.

Service & Operational Information

In the course of providing fire and life safety services, we may collect or generate information including:

• Inspection reports and compliance documentation

• System specifications, layouts, and equipment data

• Service histories and maintenance records

• Monitoring account details (where applicable)

• Test results, deficiencies, and corrective actions

This information is essential to meeting regulatory requirements, contractual obligations, and life safety standards.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical data, including:

• IP address

• Browser type and device information

• Pages viewed and time spent on the site

• Referral sources and general location data

This data helps us understand how our website is used and improve its performance and security.

2. How We Use Information

We use collected information for legitimate business and operational purposes, including to:

• Respond to inquiries and contact requests

• Provide fire protection, life safety, security, inspection, and monitoring services

• Prepare proposals, contracts, reports, and compliance documentation

• Schedule inspections, service calls, and maintenance

• Communicate regarding services, system status, or regulatory requirements

• Improve our website, services, and customer experience

• Maintain safety, operational integrity, and legal compliance

We do not sell personal information to third parties.

3. Monitoring & Life Safety Systems

Certain services may involve monitored systems or safety-related data. Information associated with monitoring services is used strictly for:

• System operation and alerting

• Emergency response coordination

• Compliance, testing, and reporting

• Service continuity and customer support

Monitoring-related data is handled with heightened care due to its safety-critical nature.

4. Sharing of Information

We may share information only as necessary and appropriate, including with:

• Authorized employees and technicians

• Trusted service providers, subcontractors, or technology partners who support our operations

• Monitoring centers or emergency service coordination partners (when applicable)

• Regulatory authorities or inspectors when required by law or code

• Legal or financial advisors as necessary

All third parties are expected to maintain appropriate confidentiality and security standards.

5. Data Security

Alarm & Suppression takes reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, misuse, loss, or disclosure. While no system can be guaranteed 100% secure, we implement security measures appropriate to the sensitivity of the data we handle, especially safety and compliance-related information.

6. Data Retention

We retain information only for as long as necessary to:

• Provide services

• Meet contractual obligations

• Satisfy legal, regulatory, and code requirements

• Maintain service and inspection records

Retention periods may vary depending on the type of service and applicable regulations.

7. Cookies & Website Technologies

Our website may use cookies or similar technologies to enhance functionality, analyze site usage, and improve user experience. These tools do not collect sensitive personal information and may be disabled through your browser settings.

8. Website Forms & CRM Systems

Alarm & Suppression uses secure third-party platforms, including Salesforce and WPForms, to manage customer inquiries, service requests, and business communications.

When you submit information through our website forms, that information may be:

• Transmitted securely via WPForms

• Stored and managed within Salesforce or related customer relationship management (CRM) systems

• Used solely for responding to inquiries, providing services, scheduling inspections, and maintaining customer records

Information submitted through forms is never sold and is accessed only by authorized personnel or trusted service providers supporting our operations.

9. Website Analytics & Tracking Technologies

We use Google Analytics 4 (GA4) and similar analytics tools to better understand how visitors interact with our website.

These tools may collect information such as:

• Pages visited and time spent on pages

• Device type, browser, and operating system

• General geographic location (non-precise)

• Referral sources

This data is aggregated and anonymized where possible and is used strictly for:

• Website performance analysis

• Improving content and user experience

• Security monitoring and fraud prevention

GA4 does not provide us with personally identifiable information unless such information is voluntarily submitted through a form or direct interaction.

10. Lawful Basis for Data Collection

Alarm & Suppression collects and processes information based on one or more of the following lawful grounds:

• Consent (such as when submitting a contact or service request)

• Contractual necessity (to provide requested services)

• Legal or regulatory obligations (including fire code, inspection, and compliance requirements)

• Legitimate business interests related to safety, operations, and customer service

11. Data Transfers & Third-Party Platforms

Data collected through our website or service operations may be processed or stored using reputable third-party platforms that support:

• Form processing

• CRM and service management

• Analytics and website performance

• Monitoring and compliance documentation

These platforms are required to maintain appropriate security, confidentiality, and data protection standards consistent with industry best practices.

12. Your Choices & Rights

You may:

• Request access to or correction of your information

• Request deletion of certain personal information, subject to legal or contractual obligations

• Opt out of non-essential communications

Requests can be made by contacting us using the information below.

13. Children’s Privacy

Our services and website are intended for business and professional use and are not directed toward children under 13. We do not knowingly collect personal information from children.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Alarm & Suppression, Inc.
331 Ushers Road, Suite #3
Ballston Lake, New York 12019
Phone: 518-399-5110
Email: [email protected]